A global industry, as necessary, intrinsic and complex as logistics, is bound to be prone to vulnerabilities. In a way, logistics is sustaining the business industry by circulating resources and goods from place to another. Logistics makes the world go round, metaphorically at least. Not only is it a must have necessity for companies due to their dependence on the in surge of raw materials, but also contributes to the deliveries made on the consumer’s end. Some numbers suggest that 79% of Americans shop online!
Retail logistics companies have their own set of problems to deal with. The last mile of the delivery comes with the most challenges, mainly due to the excessive costs of covering the final mile for the goods to reach the end user. In fact, it is often said that this last mile of delivery can comprise up to 20% of a product’s total transportation costs. The key to gaining an edge in the logistics service business today is to execute a strategy that overcomes the time constraints of the last mile to meet the timely delivery demands of the customer.
Sometimes, retail logistics companies can either deliver the goods safely but in an untimely fashion, or they might deliver on time but the good might’ve been damaged. Customer satisfaction relies on a seamless last mile delivery which comes with a set of challenges.
Let’s go through some of them and their solutions.
Delayed delivery of goods: There aren’t many things more disappointing than receiving damaged goods after an anxious wait. The sentimental value you associate with the shipped goods must resonate with the handlers. You must choose a logistics service such as Frost Dubai Trucks to take care of your goods with special care. You can even transport perishable items such as dairy products, meat, poultry, pharmaceuticals and even fish. Their expert handlers and temperature controlled vans will safely deliver the goods in a timely manner and at an affordable cost.
Returned goods: Often, customers don’t feel quite satisfied with the goods delivered to them. They might not seem to like what they’d expected online, perhaps it’s the color or dimensions. Whatever the case maybe, the logistics service must now get the product back into the inventory without any damage. Make sure you thoroughly investigate the product you are reviewing online. If the dimensions and texture aren’t available, then call up and ask them about it. This simple diligence on your end will save you a potentially bad return experience and save time and effort.
Out of goods: Sometimes, products may receive such a positive response that the inventory might actually run out of the current product stock. To overcome the massive in surge of orders for that particular product, you should call up your delivery service’s account manager and arrange an overnight shipment from the supplier you’re buying from. This will take care of the unavailability obstacle. You might also have to map your supple chain and identify weak points to find ways to make inventory control adjustments.